Please notice that the refund might take 2-3 business days. We hold no responsibility as soon as the refund has been processed. Kindly email us before the refund process if there are any changes to your payment account. Any extra fee caused by not following the instructions we offered is borne by the buyer.ģ:We require a receipt or proof of purchase to complete your return.Ĥ:Your refund will be processed and automatically applied to your original payment account after inspection. Please note that unauthorized returns will not be accepted. Send the item(s)back after receiving the confirmation and email us the tracking number. Kindly notice that unauthorized returns and returns over 30 days will not be accepted.Ģ: Kindly contact our customer service via email and get the return address and other details for your return. All packaging and accessories are still in new or like-new condition and will not affect resale.ġ: If you believe you have received a defective item or have any problems with the accessories, please contact us within 30 days of receipt, and our customer service will reply ASAP.The product is in the same condition as when you received it.Items ordered were received within the past 30 days.Something You Need to Know Before Return: What can be returned or exchanged? If you are not 100% satisfied with the item you received, we will accept returns within 30 calendar days of receiving the item. Please note that you will have to provide us with: If your Alloymantools order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges. If you do not receive an e-mail, please check your spam filter or contact us via email or WhatsApp any time you have questions. Tracking details will be sent to you for real time tracking. The fastest delivery time for some addresses is 5-6 days. Tip:The delivery time of accessories is between 5-15 days!Įxcept for accessories, we deliver within 3 days, but there may be some remote addresses where the fastest 3-day delivery is not possible. We will choose the best logistics for you according to your address, the nature of the goods, and other factors. If you do not receive an e-mail, please check your spam filter or contact us via WhatsApp for confirmation. Successfully placed orders will receive an e-mail confirmation with the order details.Thank you for your patience, our products are definitely worth waiting for. Please keep in mind that during holidays or promotion festivals (Such as Prime Day, Black Friday, etc. The processing time for orders is 1 business day.We currently only ship to the US and CA.
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